yea, this is just getting sad now.I don't think that these guys actually do anything with the bots as far as handle the programs themselves. I think they are just resellers for the program and thats why everything is so messed up right now. I cannot see anybody taking this long to have a bot working again, just because of HD failure of their ISP. If they actually handle the bots themselves, they would have all the files on their local machine to be able to re-upload.
Like I said, I think they are just a reseller of the program for someone else whom they can't seem to get their lines straight with and that is why their is so many problems. I seen this type of thing happen to another site once before for a bot/hack site for darkfall and when they got attacked, they basically had a HDD failure as well. It took them all but 3 days to get back up and running. And that is with having to recompile their program from a previous version because they didnt save the latest release.
It is just like these guys don't care about their clients at all. they dedicate a few hours here and there to "try" to help out but then everything goes on the back burner for the day and we are told to "stand by, we will be fine in a few minutes". 3 days ago we were told everything would be up and running fine, here we are on day 4 and still not able to use anything.