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Payment accepted, can't download still...

Posted: Tue Sep 03, 2013 5:50 am
by excitedguy
I paid for a year using Paypal, credit card payment method, got confirmation e-mail verifying my premium membership. My credentials don't work when trying to download the bots (and yes I am using all lowercase characters for the username), what am I supposed to do now?

Re: Payment accepted, can't download still...

Posted: Tue Sep 03, 2013 7:09 am
by excitedguy
Seems to work now, guess it just takes time. Thanks!

Re: Payment accepted, can't download still...

Posted: Thu Sep 12, 2013 7:05 am
by bulleye
im actually having this exact issue. waited 2 hours still nothing.

Re: Payment accepted, can't download still...

Posted: Thu Sep 12, 2013 7:48 am
by PitViper
Your account is active. Try using lowercase username.

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 5:07 am
by xirosil
Looks like I can't either. GAH~

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 5:37 am
by joshuadaymon
same

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 5:46 am
by PitViper
Just checked your account, its ready to go.

Make sure you have lowercase username.

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 5:53 am
by obiwan
Yeah it's not accepting my login.
Is there a particular amount of time you must wait before being able to download the bots?
Thanks!

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 5:55 am
by PitViper
No, usually instant. I flushed the log, see if that fixed it.

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 6:04 am
by obiwan
That's a negative :\

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 7:58 pm
by PitViper
Send me a PM with the exact info you are entering to login and I will test.

Re: Payment accepted, can't download still...

Posted: Fri Sep 13, 2013 8:05 pm
by PitViper
obiwan, you've made posts in the past about trying out different patrols, what has changed so that now you cant download?

Re: Payment accepted, can't download still...

Posted: Sat Sep 14, 2013 6:10 am
by 842061
looks like me too, I can't download yet

Re: Payment accepted, can't download still...

Posted: Sat Sep 14, 2013 6:13 am
by prescient
same. Can't download.

Re: Payment accepted, can't download still...

Posted: Sat Sep 14, 2013 6:42 am
by trocien
I finally was able to download, but I am getting the "Account Expired" event though I paid for the year via PayPal.